The whole of the arrangement.

01Who these terms bind

These terms are between Aloe Yami Products (Pty) Ltd, a company registered in South Africa and based in Centurion, Gauteng (“Aloe Yami”, “we”, “us”), and you, the person placing the order (“you”, “the buyer”, “the reseller”).

If you are ordering for a business, you confirm you may bind that business. You must be at least 18 years old.

The Privacy Policy, the Returns & Refund Policy, the Product Disclaimer and, if you join the reseller programme, the Aloe Yami Army terms all form part of these terms.

02About the product

Aloe Yami Balm is a cosmetic moisturising balm in a 50 ml jar, for external use on face, body and scalp. Its ingredients are petroleum jelly, aloe vera extract and vitamin E extract, as printed on the jar.

It is not a medicine and makes no medical claims. Please read the Product Disclaimer before you use or resell it. Product photographs are illustrative; jars are sold sealed and labelled as shown.

03Placing an order

1. You choose one or more packs, give your details, and submit the order form. This is your offer to buy.
2. The website only sends us pack choices and quantities. We work out every price on our own server from our current price list, not from anything sent by your browser.
3. You are taken to Ozow to pay by instant EFT. A contract forms only when your payment is confirmed and we send your receipt with an order reference.
4. If we cannot accept an order — for example an item is out of stock, the price was clearly wrong, or we cannot verify the order — we will tell you and refund any payment in full.

The largest quantity the form accepts per line is 20. For more than that, contact us first.

04Prices and payment

• Prices are in South African Rand. Aloe Yami is not a registered VAT vendor, so no VAT is added to what you pay.
• The price you pay is the price shown at checkout for the packs in your basket, plus the courier fee, confirmed on our server before payment.
• The per-jar price drops on larger packs. Current packs: Starter — 5 jars at R95 a jar; Grower — 10 jars at R90 a jar; Builder — 15 jars at R85 a jar. We may change prices at any time; a change never affects an order already paid for.
• Payment is by instant EFT, taken by Ozow (Pty) Ltd. You pick your bank and approve the payment on Ozow's secure pages; your banking details never reach this website. We do not accept cards.
• We dispatch stock only once payment has cleared.

05Delivery

• All orders are sent by courier. It is a flat R75 anywhere in South Africa, and free on orders of 20 jars or more. Typical transit is two to four business days after dispatch, but these are estimates, not guarantees.
• Collection is not available at present. It will be offered again once Aloe Yami has trading premises.
• You are responsible for giving a correct, complete address and for someone being available to receive the pack. Re-delivery after a failed attempt caused by wrong details may cost an extra courier fee.
• Risk in the goods passes to you when you, or someone at your address, take delivery. Ownership passes once payment has cleared in full.
• We are not liable for delays outside our control (courier disruption, load-shedding, weather, strikes), but we will help you chase a late pack.

06Checking your pack on arrival

Check your pack as soon as you get it. If anything is damaged, missing or not what you ordered, photograph it before unpacking further and send the photos with your order reference on WhatsApp (072 221 5735) or to info@aloeyamiproducts.com within 48 hours of delivery. We will replace confirmed damaged or short items on the next run at no charge, or refund them — see the Returns & Refund Policy.

07Returns and refunds

Your rights to return goods that are defective, unsafe or not as described, and any cooling-off right for electronic transactions, are set out in full in the Returns & Refund Policy, which forms part of these terms. In short: we stand behind the quality of the balm; for hygiene reasons opened cosmetic jars cannot be returned for a change of mind.

08Reselling the balm

• You buy the stock outright and resell it as an independent seller. You are not our employee, agent, partner, franchisee or representative, and you must not describe yourself as any of those.
• You choose your own selling price. The Aloe Yami Army suggests adding about 50% to what you paid and asks members not to exceed 75%, so that no member is undercut and no customer overcharged. This is guidance, not a price we set or police — the site never sees your selling price — and whatever you charge above what you paid is yours to keep. See the Aloe Yami Army terms.
• Stock is sold, not consigned. There is no sale-or-return and no buy-back. There is no joining fee, no contract lock-in, no minimum reorder and no recruitment income.
• You may only sell genuine, unopened, unaltered jars with the original label intact. You may not relabel, rename, decant, dilute or repackage the product.
• You are responsible for your own business: any permits or licences your local trading needs, your own tax, your own customer service, and your own customers’ returns.
• Full detail is in the Aloe Yami Army terms.

09Claims you may not make

Aloe Yami Balm is a cosmetic. When you describe it — in person, on WhatsApp, on social media, or on any listing — you must use cosmetic language only (for example moisturises, softens, soothes, protects, nourishes). You must not claim or imply that it treats, cures, heals or prevents any disease, condition or injury, and you must not present it as a medicine. This applies whether you use our wording or your own. See the Product Disclaimer. We may decline future orders from a reseller who makes prohibited claims.

10Your portal account

• An account is optional and is created with the password you choose at checkout, or afterwards from the portal.
• Keep your password to yourself. You are responsible for activity under your sign-in. Tell us at once if you think someone else has access.
• Keep your contact and delivery details accurate.
• We may suspend or close an account that is used for fraud, that makes prohibited product claims, or that is used to harm the brand or other resellers.

11Brand and content

The Aloe Yami name, logo, packaging, website text, photographs and videos belong to Aloe Yami Products (Pty) Ltd. While you are an active reseller we give you a limited, non-exclusive, revocable licence to use the marketing photos and videos we provide (including those in the portal) to promote your resale of genuine Aloe Yami Balm. You may not modify the logo or packaging, use the brand in a way that suggests you are Aloe Yami, or register any company name, trade mark, domain or social handle that includes “Aloe Yami” or is confusingly similar.

12Liability

To the extent the law allows:

• We supply the balm with the quality and safety the CPA requires. Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for defective or unsafe goods under the CPA.
• Beyond that, we are not liable for indirect or consequential loss, loss of profit, or loss of an expected resale, and our total liability for any order is limited to the amount you paid us for that order.
• We are not responsible for how you run your resale, for statements you make about the product, or for loss caused by your failure to store stock as directed (cool, dry, out of the sun).
• You indemnify us against claims by your own customers or by third parties that arise from your conduct, your marketing, or claims you made about the product that go beyond the label and the Product Disclaimer.

13Privacy

We handle your personal information as described in the Privacy Policy. By placing an order you confirm you have read it.

14Changes to these terms

We may update these terms. The version that applies to your order is the one published when you paid. We will post changes here and update the “Last updated” date; continuing to order after a change means you accept the new version.

15Governing law

These terms are governed by South African law. You agree to the non-exclusive jurisdiction of the courts of South Africa for any dispute, without limiting any right you have under the CPA to approach the National Consumer Commission, a consumer court, or an ombud.

16General

• These terms, with the policies they refer to, are the whole agreement between us about their subject matter.
• If a court finds any part unenforceable, the rest stays in force.
• If we do not enforce a term straight away, we do not lose the right to enforce it later.
• You may not cede or transfer your rights under these terms without our written consent. We may cede our rights on notice to you.

17Contact

Aloe Yami Products (Pty) Ltd, Centurion, Gauteng
WhatsApp: 072 221 5735
Email: info@aloeyamiproducts.com / aloeyamiproducts@gmail.com
Hours: Monday to Friday, 8:00–17:00